FAQ's

FAQs – Frequently Asked Questions

We’ve compiled answers to the most common questions our customers have. If you don’t find what you’re looking for, feel free to reach out to us directly!

Ordering & Payment

1. What payment methods do you accept?
We accept a variety of payment options, including Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay.

2. Can I cancel or modify my order after it’s placed?
Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us at support@lasamericasjewelrycorp.com as soon as possible, and we’ll do our best to assist you.

3. Will I receive a confirmation email after placing an order?
Yes, once your order is successfully placed, you will receive a confirmation email with your order details.

Shipping & Delivery

4. Do you ship internationally?
No, we currently ship only within the United States.

5. How long does shipping take?
Orders are processed within 1-3 business days, and transit typically takes 5-9 business days. The total delivery time is between 6-12 business days.

6. How much does shipping cost?
We offer Free Shipping on all orders with no additional charges.

7. What is your order cut-off time?
Our daily order cut-off time is 5:00 pm EST. Orders placed after this time will be processed the next business day.

Products & Jewelry Care

8. Are your jewelry pieces authentic?
Yes, all our products are crafted with care and made from high-quality materials. We pride ourselves on offering genuine, beautifully designed jewelry.

9. How do I care for my jewelry?
To maintain your jewelry's shine and longevity:

  • Avoid exposing it to harsh chemicals, water, or excessive sunlight.
  • Clean gently with a soft cloth after each use.
  • Store it in a dry, cool place, preferably in its original packaging.

Returns & Refunds

10. What is your return policy?
If you’re not completely satisfied with your purchase, you can return the item within 30 days of receiving it. The product must be unused, in its original packaging, and accompanied by the receipt.

11. How do I initiate a return?
To start a return, please contact us at support@lasamericasjewelrycorp.com with your order details, and we’ll guide you through the process.

12. How long does it take to receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Contact Us

If you have additional questions, feel free to contact us:

Our team is here to help Monday through Friday, from 10:00 am to 05:00 pm (EST).